Fee schedule
1. What the fee pays for
SIPS is a marketplace: pharmacies post their needs, suppliers bid on grouped requests, and the platform runs the comparison, the award, the order paperwork, the delivery follow-up and the payment tracking. The service fee is the platform's only remuneration on an order.
2. How it is calculated
- The fee is a percentage of the order total: the products at the awarded unit prices plus the shipping fee quoted by the supplier.
- It is included in the awarded price. The pharmacy pays the order total shown on the order and nothing on top of it.
- The supplier's payout for an order is the order total minus the fee.
- The rate is read when the order is created and recorded on the order. A later change of the published rate never modifies an existing order.
- The fee is rounded to the cent (two decimals) on every order.
3. Worked example
With the current rate of 5%, an order awarded at SAR 10,000.00 carries a service fee of SAR 500.00. The pharmacy pays SAR 10,000.00. The supplier's payout is SAR 9,500.00.
| Item | Amount (SAR) |
|---|---|
| Products (awarded unit prices × quantities) | 9,800.00 |
| Shipping fee (quoted by the supplier) | 200.00 |
| Order total — paid by the pharmacy | 10,000.00 |
| Platform service fee (5% of the order total, included in it) | 500.00 |
| Supplier payout (order total − fee) | 9,500.00 |
4. Where the fee is shown
- Suppliers: the current rate is displayed on every request for quotation before a bid is placed, and the exact rate and amount appear on each awarded order and on the payout details.
- Pharmacies: the rate and amount appear on every order and on the service fee note (PDF) issued for the order.
- Administrators: the rate is set and audited from the platform's fee settings page; every change is written to the activity log.
5. Changes to the rate
The platform may change the published rate. A new rate applies only to orders created after the change. Where a specific rate has been agreed with a pharmacy, that rate applies to that pharmacy's orders instead of the published rate, and is recorded on the orders in the same way.
6. Taxes
Amounts on the platform are shown VAT excluded unless stated otherwise. The supplier invoices the goods to the pharmacy; the platform issues a service fee note for its fee. Each party remains responsible for its own tax obligations.
Questions about this page: contact the platform administrator through the support desk.